ISO Certified
Fretwell Print & Direct Mail
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Accreditations & Certifications

Trust is earned through transparency and rigorous external auditing. Every certification below is maintained annually and available to download.

ISO Certifications

Externally audited. Annually renewed.

All three certifications are issued by Approachable Certification Ltd and accredited by UKAS.

ISO 9001:2015

Quality Management

Consistently delivering products and services that meet customer and regulatory requirements. For clients, this means documented quality control at every production stage - from pre-press and plate-making through print, finishing and despatch. When you need to evidence your supply chain's quality management to your own procurement or compliance team, our ISO 9001 certificate and scope documentation are available on request.

Cert No.11595-QMS-001
Valid Until17 July 2028
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ISO 14001:2015

Environmental Management

Minimising our environmental footprint through systematic management of energy, waste and resource usage. For clients with sustainability reporting obligations - annual reports, supplier questionnaires, ESG frameworks - our ISO 14001 certification provides documented assurance that your print supply chain meets recognised environmental management standards. FSC chain-of-custody certification accompanies this for fully traceable, sustainably sourced paper.

Cert No.11595-EMS-001
Valid Until17 July 2028
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ISO/IEC 27001:2022

Information Security Management

The gold standard for protecting sensitive data. All client data - including mailing lists, personalised content and financial records - is handled under a formal, audited Information Security Management System. For FCA-regulated firms, NHS trusts and any organisation subject to GDPR or data processor obligations, our ISO 27001 certification and data processing agreement provide the documented assurance your compliance team requires.

Cert No.11595-ISMS-001
Valid Until21 January 2027
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Industry Accreditations

Royal Mail Approved Mailing House

As a Royal Mail Approved Mailing House and Mailmark accredited supplier, we unlock postage discounts of 15-30% for clients, manage the full sortation and barcoding process, and handle submission directly - without any operational overhead on your side. Alongside Royal Mail status, we hold the memberships below that govern how we work with forests, data, and the postal network.

FSC® Certified accreditation logo

FSC® Certified

Chain of Custody · C013888

Paper sourced from responsibly managed forests, certified to FSC-STD-40-004. For clients, FSC certification means any printed job can carry the FSC logo - a visible sustainability signal on your print materials. Charities using FSC-certified stocks also qualify for Royal Mail's Sustainable Mail postage discount, directly reducing your campaign mailing costs.

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Royal Mail accreditation logo

Royal Mail

Approved Mailing House

As a Royal Mail Approved Mailing House, we are authorised to apply Mailmark barcodes, access Advertising Mail pricing incentives and submit downstream access mailings on our own account. For clients, this means unlocking 15-30% postage savings automatically - without you needing a Royal Mail account or managing the sortation process yourself.

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ICO Registered accreditation logo

ICO Registered

Reference: ZA036188

Registered with the Information Commissioner's Office as a data processor under UK GDPR. For clients, this confirms that all personal data we handle on your behalf - mailing lists, donor records, patient data - is processed under a legally compliant data processing agreement, with appropriate technical and organisational measures in place to protect it.

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Sedex Member accreditation logo

Sedex Member

ID: ZC131398871 · Valid DEC-2026

Active Sedex membership demonstrating responsible, ethical and sustainable business practices across our supply chain. For clients with ethical sourcing or supplier assessment requirements - particularly large corporates and charities with Trustee governance - Sedex membership provides a recognised framework for validating our labour, health and safety, and environmental standards.

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