NHS & Healthcare Printing and Patient Mailings
Healthcare printing and patient mailings for NHS and private healthcare teams, with print, data and enclosing at our West Yorkshire production site.
NHS Appointment Letters & Screening Invitations
NHS appointment letters and screening invitations are among the most time-critical documents produced in any print operation. A bowel cancer screening invitation delayed by even a few days can affect uptake rates; an appointment letter that arrives after the appointment is useless and operationally costly. We work to the SLAs your clinical teams specify, with next-day production available for urgent communications.
National screening programmes - including bowel, breast, cervical and abdominal aortic aneurysm screening - require mailings that cover specific postcodes or GP patient lists on a rolling schedule. We have extensive experience managing these programmes, including the data segmentation, personalisation and postal sortation required to co-ordinate multi-cohort, multi-wave campaigns efficiently.
Multi-site NHS trusts with print requirements spread across different hospitals and community sites benefit from consolidating production with a single specialist supplier. We manage the full communication mix across your trust - appointment letters, patient information, GP practice materials - through a single account management relationship, simplifying procurement and guaranteeing a consistent quality standard across all sites.
- Appointment letters and clinical appointment reminders
- National screening programme invitation packs
- Patient information leaflets and pathway booklets
- GDPR and NHS DSP Toolkit-compliant data processing
- Fast turnaround available for urgent communications
- Consolidated print management across multi-site trusts
NHS Data Security & Protection Toolkit Compliance
The NHS Data Security and Protection Toolkit sets the standards for how organisations handling NHS patient data must manage and protect that information. As a supplier to NHS trusts and GP networks, Fretwell operates processes aligned with the DSP Toolkit's ten data security standards - covering data flows, access controls, training, incident management and system security.
In practice, this means patient data arrives at Fretwell via secure, encrypted SFTP channels. Access to data processing systems is restricted to authorised personnel with individual user credentials. Data is processed on isolated, access-controlled infrastructure and is never retained beyond the agreed destruction date. Full audit logs are available to your information governance team on request.
Our ISO 27001 certification - independently audited and renewed annually - provides a robust, externally verified framework that complements NHS DSP Toolkit alignment. For trusts and healthcare providers who must evidence their supply chain's information governance posture, we can provide our ISO 27001 certificate, our data processing agreement template, and our information security management documentation on request.
Healthcare Print, End to End
Appointment Letters
Scheduled and urgent appointment notifications with fast-turnaround SLAs - next-day production available for urgent clinical communications.
Screening Invitations
National and regional screening programme invitation mailings, from bowel cancer screening to breast screening and cervical smear recalls.
Patient Information
Leaflets, booklets and information packs for clinical pathways, produced in-house to consistent quality.
Clinical Trial Materials
Accurate, version-controlled trial documentation and patient correspondence, with full data audit trails.
Trust Communications
Consolidated print management across multi-site NHS trusts - single supplier, consistent quality, simplified procurement.
NHS DSP Toolkit Aligned
Secure data processing aligned with NHS Data Security & Protection Toolkit requirements and ISO 27001 certification.